We do not accept return for cash in any case. Only exchange is allowed for standard sized items. As for customized item, we offer free alteration.
For standard sized items, should you feel the need to exchange with another size/item you have up to 7 days after receipt to send it back to us for an exchange. Exchange is only allowed one time only.
Kindly send the item back to our office at the below address:
KRINOU Mitra Sunter Boulevard Blok D No 5 Jakarta Utara 14360 +62-821-1276-8812
Once we received the item, we will inform you of receipt.
Exchange is possible only when the item remains intact in its original condition with the tag still on. Exchange will not be processed if the product has been tainted/damaged/altered from its original condition.
The replacement item you wish to exchange with will be subjected to our stock availability. In the case you can not find a replacement item for an exchange, you can store the amount as Krinou Kredit that can be used for future purchases.